Norfolk Greenhouses Online Purchases : Terms and Conditions
In These Conditions of Sale:"The Company / We / Us" means Norfolk Greenhouses
"The Buyer / You" means the person, firm or company ordering
or buying goods from the company.
Consumer Rights
In the case of a consumer transaction none of the terms and conditions shall affect the statutory rights of the buyer
Price Policy
All prices in our online catalogue are in UK pounds sterling and include UK VAT where applicable. Where a separate delivery charge applies, this is clearly indicated in the CURRENT ORDER summary prior to you confirming your order.
Please note, we do not refund the delivery charge on cancelled orders. All goods must be in unused condition.
CONSUMERS' RIGHT TO CANCEL (NON-PERISHABLE GOODS)
This clause shall only apply if you are a consumer for the purposes of the Consumer Protection (Distance Selling) Regulations 2000 and you place an order with us for non-perishable goods.
You will have an opportunity to examine and reject the goods you ordered
from us after they have been delivered to you. You may reject the goods
for any reason from the time we accept your order up to 10 working days
from the day after delivery of the goods to you by sending notice in
writing (including e-mail) to us.
Our postal address is:
Chiswick Avenue Industrial Estate
Mildenhall
Suffolk
IP28 7AZ
Our email address is:
[email protected]
If you reject the goods for any reason other than damage to or a defect in the goods, you must pay the cost of return of the goods to us and you will be responsible for their safety during transportation. If you do not return the goods to us, we shall be entitled to deduct the cost of recovering the goods from the sums we refund to you as set out below. If you reject the goods because they are damaged or faulty, we will cover the cost of recovering the goods from you.
Should you reject the goods you will be entitled to a full refund of the price which you paid for the goods.
When 10 working days have elapsed from the day after you received the goods from us you will be deemed, provided you have not rejected the goods as set out above, to have accepted the goods and you will no longer be entitled to return them for a refund for a reason other than damage to or a defect in the goods.
In order that we may improve service to our customers, you are requested to send a statement explaining your reason for rejecting the goods, although you do not need to do so if you do not want to.
NON-CONSUMERS' RIGHT TO CANCEL AND ORDERS FOR PERISHABLE GOODS
This clause shall only apply if you are not a consumer for the purposes of the Consumer Protection (Distance Selling) Regulations 2000 or to any customer purchasing perishable goods.
Where you have placed an order with us for goods you shall not be entitled to reject or return these goods to us for any reason other than damage to or a defect in the goods.
Should you reject the goods for reasons of damage or defect you will be entitled to a full refund of the price which you paid for the goods. We will pay for the reasonable costs of recovering the goods from you.
Deliveries
Please allow up to 28 days for delivery. We will process your card payment immediately upon receipt of your order.
If fast delivery of an item is very important to you, please contact us prior to placing your order and we will inform you of the availability situation regarding the specific item you are interested in.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us.
The type of information we will collect about you includes:
Your name
Your address
Your telephone number
Your email address
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
We do not disclose information about you to third parties.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. Cookies, which would be stored on your browser, are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. The information collected in this way can be used to identify you unless you modify your browser settings. You can usually modify your browser to prevent this happening, although you will be unable to purchase any goods from our website if you do this.
If you have any questions or comments about privacy, please contact us.
Chiswick Avenue Industrial Estate
Mildenhall
Suffolk
IP28 7AZ
Telephone : 01638 713418
Our email address is:
[email protected]
Guarantees and Defective Products
None of the following shall affect your statutory rights as a consumer.
The company guarantees to the buyer that the goods will be free from defects caused by faulty materials or poor workmanship for a period of 12 months from the date of delivery.
Under this guarantee the company will at it's discretion repair, replace
or issue a credit to the buyer for any goods found to be defective by
reason of faulty materials or by poor workmanship, provided that:-
(i) The company is notified within 10 days of the buyer first discovering
any such defects and in any event no later than the minimum warranty
period from the date of dispatch.
(ii) The defective goods are returned to the company, transportation
charges being pre-paid by the buyer.
Examination by the company of such goods shall disclose to its satisfaction
that such defects exist and have not been caused by misuse, neglect,
accident, improper storage, installation or handling, or by repair or
alteration not effected by the company.
The company's liability to the buyer in either contract or tort shall
not extend either under this condition or any other provision or in
any circumstances at all to indirect or consequential loss or damage
or loss of profits sustained by the buyer that could not have been reasonably
contemplated, provided always that this condition shall not exclude
or restrict for death or personal injury arising from its negligence.
If it is the responsibility of the buyer to ensure that any items returned
are properly insured.
The company will not be responsible for any items lost or damaged in
transit.
Customer Care, Problems and Complaints
We sell quality products, use the latest technology, have efficient administration systems and use reputable carriers. Despite all of this, we understand that occasionaly things can go wrong.
If you have a complaint about our products our products or services, in the first instance please telephone or email us - we may be able to resolve an apparent problem immediately. In all circumstances we will reply to complaint within 10 working days and our aim is to resolve all complaints within 28 working days. You may address any complaints to our Customer Care Helpdesk:
Chiswick Avenue Industrial Estate
Mildenhall
Suffolk
IP28 7AZ
Telephone : 01638 713418
Our email address is:
[email protected]
Force Majeure
The company reserves the right to cancel, vary or suspend the operation or contract of sales if events occur which are in the nature of force majeure including (and without prejudice to the generality of the foregoing) fire, floods, storm, technical failure, plant breakdown, strikes, lock-outs, riots, hostilities, non-availability of materials or supplies or any other event outside the control of the company and the the company shall not be held liable for any breach of contract resulting from such event.
Refusal to Supply
Receipt of your order does not imply our acceptance of your order.
We reserve the right to refuse to supply any order. Reasons for refusal to supply may include but are not restricted to orders that appear to be of a fraudulent nature, orders considered to be the result of technical manipulation or failure, orders where the content of the order give rise to concerns regarding the bona fides of the order. We may contact you directly prior to supply. Orders will be fully refunded when subject to this condition.
Please note that due to legal limitations, some products may not be
freely available in unlimited quantities or for delivery to specific
countries. In addition the company may require the customer to present
appropriate licenses to purchase and/or additional paperwork before
an order can be accepted.
(i) The company reserves the right to refuse to supply any order due to
legal or any other restrictions. Any refund relating to orders restricted
by law may be subject to a reasonable administration charge.
Law
These conditions of sale shall be construed in accordance with English Law.
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