Terms & Privacy
In These Conditions of Sale:
"The Company / We / Us" means BWC Greenhouses Ltd, trading as Norfolk Greenhouses
"The Buyer / You" means the person, firm or company ordering or buying goods from the company.
In the case of a consumer transaction none of the terms and conditions shall affect the statutory rights of the buyer
All prices in our online catalogue are in UK pounds sterling and include UK VAT where applicable. Where a separate delivery charge applies, this is clearly indicated in the CURRENT ORDER summary prior to you confirming your order.
Please note, we do not refund the delivery charge on cancelled orders on items with free delivery we reserve the right to deduct reasonable carriage costs for items that are returned as unwanted should you decide you would like us to collect the items. The sum of the collection costs will be quoted before any collection is arranged. All goods must be in unused condition.
CONSUMERS' RIGHT TO CANCEL (NON-PERISHABLE GOODS)
This clause shall only apply if you are a consumer for the purposes of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you place an order with us for non-perishable goods.
You will have an opportunity to examine and reject the goods you ordered from us after they have been delivered to you. You may reject the goods for any reason from the time we accept your order up to 30 calendar days from the day after delivery of the goods to you by sending notice in writing (including e-mail) to us.
Our postal address is:
1 Vincent Avenue, Crownhill Industry, Milton Keynes, MK8 0AB
Our email address is:
If you reject the goods for any reason other than damage to or a defect in the goods, you must pay the cost of return of the goods to us and you will be responsible for their safety during transportation. If you do not return the goods to us, we shall be entitled to deduct the cost of recovering the goods from the sums we refund to you as set out below. If you reject the goods because they are damaged or faulty, we will cover the cost of recovering the goods from you.
Should you reject the goods you will be entitled to a full refund of the price which you paid for the goods.
When 14 calendar days have elapsed from the day after you received the goods from us you will be deemed, provided you have not rejected the goods as set out above, to have accepted the goods and you will no longer be entitled to return them for a refund for a reason other than damage to or a defect in the goods.
In order that we may improve service to our customers, you are requested to send a statement explaining your reason for rejecting the goods, although you do not need to do so if you do not want to.
NON-CONSUMERS' RIGHT TO CANCEL AND ORDERS FOR PERISHABLE GOODS
This clause shall only apply if you are not a consumer for the purposes of the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or to any customer purchasing perishable goods.
Where you have placed an order with us for goods you shall not be entitled to reject or return these goods to us for any reason other than damage to or a defect in the goods.
Should you reject the goods for reasons of damage or defect you will be entitled to a full refund of the price which you paid for the goods. We will pay for the reasonable costs of recovering the goods from you.
Please allow up to 10 working days for delivery. We will process your card payment immediately upon receipt of your order.
If fast delivery of an item is very important to you, please contact us prior to placing your order and we will inform you of the availability situation regarding the specific item you are interested in.
Guarantees and Defective Products
None of the following shall affect your statutory rights as a consumer.
The company guarantees to the buyer that the goods will be free from defects caused by faulty materials or poor workmanship for a period of 12 months from the date of delivery.
Under this guarantee the company will at it's discretion repair, replace or issue a credit to the buyer for any goods found to be defective by reason of faulty materials or by poor workmanship, provided that:-
(i) The company is notified within 10 days of the buyer first discovering any such defects and in any event no later than the minimum warranty period from the date of dispatch.
(ii) The defective goods are returned to the company, transportation charges being pre-paid by the buyer.
Examination by the company of such goods shall disclose to its satisfaction that such defects exist and have not been caused by misuse, neglect, accident, improper storage, installation or handling, or by repair or alteration not effected by the company.
All of our products have been tested for extended periods in conditions found in the outdoor environment. Our products will withstand rain, snow and wind and are proven to prevent water ingress except in circumstances where our products have been built incorrectly or modified. We advise common sense to not allow heavy snow to build up on flat sections of roofing (where applicable), nor to use exterior walls for drilling, or leaning of items, and to not place products in exposed and/or wind prone areas. All of our products should be anchored down and situated in a way which will limit the risk of damage.
The company's liability to the buyer in either contract or tort shall not extend either under this condition or any other provision or in any circumstances at all to indirect or consequential loss or damage or loss of profits sustained by the buyer that could not have been reasonably contemplated, provided always that this condition shall not exclude or restrict for death or personal injury arising from its negligence.
The company shall not be liable to cover the cost of any third party contractor or for additional works carried out to prepare for the installation of the product. Buyer's are advised to wait until items have arrived and been checked for completeness and to ensure they are damage free after transit before booking any contractors.
If it is the responsibility of the buyer to ensure that any items returned are properly insured.
The company will not be responsible for any items lost or damaged in transit.
Customer Care, Problems and Complaints
We sell quality products, use the latest technology, have efficient administration systems and use reputable carriers. Despite all of this, we understand that occasionally things can go wrong.
If you have a complaint about our products our products or services, in the first instance please telephone or email us - we may be able to resolve an apparent problem immediately. In all circumstances we will reply to complaint within 10 working days and our aim is to resolve all complaints within 28 working days. You may address any complaints to our Customer Care Helpdesk:
1 Vincent Avenue, Crownhill Industry, Milton Keynes, MK8 0AB
Telephone : 020 3011 2040
Our email address is:
The company reserves the right to cancel, vary or suspend the operation or contract of sales if events occur which are in the nature of force majeure including (and without prejudice to the generality of the foregoing) fire, floods, storm, technical failure, plant breakdown, strikes, lock-outs, riots, hostilities, non-availability of materials or supplies or any other event outside the control of the company and the the company shall not be held liable for any breach of contract resulting from such event.
Refusal to Supply
Receipt of your order does not imply our acceptance of your order.
We reserve the right to refuse to supply any order. Reasons for refusal to supply may include but are not restricted to orders that appear to be of a fraudulent nature, orders considered to be the result of technical manipulation or failure, orders where the content of the order give rise to concerns regarding the bona fides of the order. We may contact you directly prior to supply. Orders will be fully refunded when subject to this condition.
Please note that due to legal limitations, some products may not be freely available in unlimited quantities or for delivery to specific countries. In addition the company may require the customer to present appropriate licenses to purchase and/or additional paperwork before an order can be accepted.
(i) The company reserves the right to refuse to supply any order due to legal or any other restrictions. Any refund relating to orders restricted by law may be subject to a reasonable administration charge.
These conditions of sale shall be construed in accordance with English Law.
Norfolk Greenhouses is a trading name of BWC Greenhouses Ltd. Registered in England and Wales.
Company Number: 05640029.
VAT number: 125466907
Registered office: 1 Vincent Avenue, Crownhill Industry, Milton Keynes, MK8 0AB.