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Terms & Privacy

In These Conditions of Sale:

"The Company / We / Us" means BWC Greenhouses Ltd, trading as Norfolk Greenhouses
"The Buyer / You" means the person, firm or company ordering or buying goods from the company.

 


Consumer Rights

In the case of a consumer transaction none of the terms and conditions shall affect the statutory rights of the buyer

 


Price Policy

All prices in our online catalogue are in UK pounds sterling and include UK VAT where applicable. Where a separate delivery charge applies, this is clearly indicated in the CURRENT ORDER summary prior to you confirming your order.

 


Refunds

Please note, we do not refund the delivery charge on cancelled orders on items with free delivery we reserve the right to deduct reasonable carriage costs for items that are returned as unwanted should you decide you would like us to collect the items. The sum of the collection costs will be quoted before any collection is arranged. All goods must be in unused condition.

CONSUMERS' RIGHT TO CANCEL (NON-PERISHABLE GOODS)

This clause shall only apply if you are a consumer for the purposes of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you place an order with us for non-perishable goods.

You will have an opportunity to examine and reject the goods you ordered from us after they have been delivered to you. You may reject the goods for any reason from the time we accept your order up to 30 calendar days from the day after delivery of the goods to you by sending notice in writing (including e-mail) to us.

Our postal address is:
1 Vincent Avenue, Crownhill Industry, Milton Keynes, MK8 0AB
Our email address is:
sales@norfolk-greenhouses.co.uk

If you reject the goods for any reason other than damage to or a defect in the goods, you must pay the cost of return of the goods to us and you will be responsible for their safety during transportation. If you do not return the goods to us, we shall be entitled to deduct the cost of recovering the goods from the sums we refund to you as set out below. If you reject the goods because they are damaged or faulty, we will cover the cost of recovering the goods from you.

Should you reject the goods you will be entitled to a full refund of the price which you paid for the goods.

When 14 calendar days have elapsed from the day after you received the goods from us you will be deemed, provided you have not rejected the goods as set out above, to have accepted the goods and you will no longer be entitled to return them for a refund for a reason other than damage to or a defect in the goods.

In order that we may improve service to our customers, you are requested to send a statement explaining your reason for rejecting the goods, although you do not need to do so if you do not want to.

NON-CONSUMERS' RIGHT TO CANCEL AND ORDERS FOR PERISHABLE GOODS

This clause shall only apply if you are not a consumer for the purposes of the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or to any customer purchasing perishable goods.

Where you have placed an order with us for goods you shall not be entitled to reject or return these goods to us for any reason other than damage to or a defect in the goods.

Should you reject the goods for reasons of damage or defect you will be entitled to a full refund of the price which you paid for the goods. We will pay for the reasonable costs of recovering the goods from you.

 


Deliveries

Please allow up to 10 working days for delivery. We will process your card payment immediately upon receipt of your order.

If fast delivery of an item is very important to you, please contact us prior to placing your order and we will inform you of the availability situation regarding the specific item you are interested in.

 


Guarantees and Defective Products 

None of the following shall affect your statutory rights as a consumer. 

The company guarantees to the buyer that the goods will be free from defects caused by faulty materials or poor workmanship for a period of 12 months from the date of delivery.

Under this guarantee the company will at it's discretion repair, replace or issue a credit to the buyer for any goods found to be defective by reason of faulty materials or by poor workmanship, provided that:-
(i) The company is notified within 10 days of the buyer first discovering any such defects and in any event no later than the minimum warranty period from the date of dispatch.
(ii) The defective goods are returned to the company, transportation charges being pre-paid by the buyer.
 

Examination by the company of such goods shall disclose to its satisfaction that such defects exist and have not been caused by misuse, neglect, accident, improper storage, installation or handling, or by repair or alteration not effected by the company.

All of our products have been tested for extended periods in conditions found in the outdoor environment.  Our products will withstand rain, snow and wind and are proven to prevent water ingress except in circumstances where our products have been built incorrectly or modified.  We advise common sense to not allow heavy snow to build up on flat sections of roofing (where applicable), nor to use exterior walls for drilling, or leaning of items, and to not place products in exposed and/or wind prone areas.  All of our products should be anchored down and situated in a way which will limit the risk of damage.

The company's liability to the buyer in either contract or tort shall not extend either under this condition or any other provision or in any circumstances at all to indirect or consequential loss or damage or loss of profits sustained by the buyer that could not have been reasonably contemplated, provided always that this condition shall not exclude or restrict for death or personal injury arising from its negligence.

The company shall not be liable to cover the cost of any third party contractor or for additional works carried out to prepare for the installation of the product. Buyer's are advised to wait until items have arrived and been checked for completeness and to ensure they are damage free after transit before booking any contractors.

If it is the responsibility of the buyer to ensure that any items returned are properly insured.
The company will not be responsible for any items lost or damaged in transit.

 


Customer Care, Problems and Complaints

We sell quality products, use the latest technology, have efficient administration systems and use reputable carriers. Despite all of this, we understand that occasionally things can go wrong.

If you have a complaint about our products our products or services, in the first instance please telephone or email us - we may be able to resolve an apparent problem immediately. In all circumstances we will reply to complaint within 10 working days and our aim is to resolve all complaints within 28 working days. You may address any complaints to our Customer Care Helpdesk:

1 Vincent Avenue, Crownhill Industry, Milton Keynes, MK8 0AB
Telephone : 020 3011 2040
Our email address is:
sales@norfolk-greenhouses.co.uk

Force Majeure

The company reserves the right to cancel, vary or suspend the operation or contract of sales if events occur which are in the nature of force majeure including (and without prejudice to the generality of the foregoing) fire, floods, storm, technical failure, plant breakdown, strikes, lock-outs, riots, hostilities, non-availability of materials or supplies or any other event outside the control of the company and the the company shall not be held liable for any breach of contract resulting from such event.

 


Refusal to Supply

Receipt of your order does not imply our acceptance of your order.

We reserve the right to refuse to supply any order. Reasons for refusal to supply may include but are not restricted to orders that appear to be of a fraudulent nature, orders considered to be the result of technical manipulation or failure, orders where the content of the order give rise to concerns regarding the bona fides of the order. We may contact you directly prior to supply. Orders will be fully refunded when subject to this condition.

Please note that due to legal limitations, some products may not be freely available in unlimited quantities or for delivery to specific countries. In addition the company may require the customer to present appropriate licenses to purchase and/or additional paperwork before an order can be accepted.
(i) The company reserves the right to refuse to supply any order due to legal or any other restrictions. Any refund relating to orders restricted by law may be subject to a reasonable administration charge.

 


 Privacy Policy

Background

BWC Greenhouses t/a Norfolk Greenhouses Ltd understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.norfolk-greenhouses.co.uk and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our Site. If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.

 

Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

 

“Account”

means an account required to access and/or use certain areas and features of our Site;

“Cookie”

means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site. Details of the Cookies used by our Site are set out in Part 14, below; and

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

 

Information About Us

Our Site is owned and operated by BWC Greenhouses, a limited company registered in England under company number 05640029.

Registered address: 1 Vincent Avenue, Crownhill, Milton Keynes, MK8 0AB.

VAT number:  GB125466907

 

What Does This Policy Cover?

This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.

The right to access the personal data we hold about you. Part 13 will tell you how to do this.

The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.

The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.

The right to restrict (i.e. prevent) the processing of your personal data.

The right to object to us using your personal data for a particular purpose or purposes.

The right to data portability. This means that, if you have provided personal data to us directly, we am using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

 

What Data Do We Collect?

Depending upon your use of our Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on our use of Cookies and similar technologies:

Name;

Address;

Email address;

Telephone number;

Payment Details;

IP address;

Web browser type and version;

Operating system;

A list of URLs starting with a referring site, your activity on our Site, and the site you exit to;

 

How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for one or more the following purposes:

Providing and managing your Account;

Providing and managing your access to our Site;

Personalising and tailoring your experience on our Site;

Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.

Personalising and tailoring our products and services for you.

Communicating with you. This may include responding to emails or calls from you.

Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by clicking the unsubscribe link at the bottom of automated emails).

Analysing your use of our Site and gathering feedback to enable us to continually improve our Site and your user experience.

 

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and  telephone with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. we will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

We use the following automated systems for carrying out certain kinds of decision-making and profiling. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so. Please contact us to find out more using the details in Part 15.

 

Email addresses submitted on the website will automatically be uploaded as a subscriber.

 

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

There is no fixed period of time personal data will be kept. A subscriber must double opt in to receive electronic communications and will be deleted from our records as soon as they unsubscribe.

How and Where Do You Store or Transfer My Personal Data?

We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts ensure the same levels of personal data protection that would apply under the GDPR. More information is available from the European Commission.

AND

Where we transfer your data to a third party based in the US, which is protected as they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.

 

Please contact Us using the details below in Part 15 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

 

Do You Share My Personal Data?

We may share your personal data with other companies in our group. This includes our holding company and its subsidiaries.

We may sometimes contract with the following third parties to supply certain products and services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 9.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

How Can I Control My Personal Data?

In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account).

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

 

Can I Withhold Information?

You may access certain areas of our Site without providing any personal data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 14

 

How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 14 working days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

 

How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. we use Cookies to facilitate and improve your experience of our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.

Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our Site may not work properly if you do so. we have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

 

Name of Cookie

Purpose

Strictly Necessary

Shop Session Token

Used to identify user sessions in the store

Yes

Browser Capabilities

To store display dimensions and device capabilities

Yes

Search Terms

To store results that can be taken with you as you navigate through the site

Yes

User Preference Settings

We store your settings for options which include the size of your text and/or colour themes

Yes

 

Our Site uses analytics services provided by <<insert name(s) of analytics service provider(s)>>. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the products and services offered through it.

The analytics service(s) used by our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.

The analytics service(s) used by our Site use(s) the following Cookies:

 

Name of Cookie

First / Third Party

Provider

Purpose

SnapEngage

Third

SnapEngage

Online Chat Service

Google Analytics

Third

Google

Website Analytics

Twitter

Third

Twitter

Display Social Feed

Facebook

Third

Facebook

Display Social Feed and Engage with Social Interactivity 

Google+

Third

Google

Display Social Feed and Engage with Social Interactivity 

Google Maps

Third

Google

To Use Interactive Maps

 

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

 

OR

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. we use Cookies to facilitate and improve your experience of our Site and to provide and improve our products and services. In addition, our Site uses analytics services provided by Google, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our Site.

 

How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: sales@norfolk-greenhouses.co.uk

Telephone number: 020 3011 2040.

Postal Address: 1 Vincent Avenue, Crownhill, Milton Keynes, MK8 0AB.

 

Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. we recommend that you check this page regularly to keep up-to-date.

 

 

 


Law

These conditions of sale shall be construed in accordance with English Law. 

Norfolk Greenhouses is a trading name of BWC Greenhouses Ltd.  Registered in England and Wales.

Company Number: 05640029.

VAT number: 125466907

Registered office: 1 Vincent Avenue, Crownhill Industry, Milton Keynes, MK8 0AB.

 

Questions & Phone Orders

You can chat to us online here, or if you prefer:
Email us - hello@norfolk-greenhouses.co.uk
Call us - 020 3011 2040

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