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  • Replacement panel

    Posted by william crook on 17th May 2018

    Bought this panel after runaway lawnmower ran into door of greenhouse after my wife lost control, came very fast and well packed 5 stars Norfolk.

  • Replacement panel

    Posted by Robert S on 20th Apr 2018

    Exactly as was described,all 3 panels that i ordered was perfect,useing the instruction manuel the parts were easy to find and order,would certainly order again when needed....

  • Replacement door panel

    Posted by Steve on 5th Feb 2018

    Recent winds put my bird table through my 6x4 ultimate Greenhouse. Part ordered online using the installation document to identify part number. Arrived 4 days later; so we’ll packaged I thought the wrong part had been sent; my bad!! Part now installed without problem. Great service. Thanks.

  • Good replacement parts

    Posted by Pam on 7th Apr 2016

    I have had my greenhouse for quite a few years but the recent storm tore off one of the doors and broke the styrene and some of the green angle trim. I had fortunately saved the original construction sheets and so was able to order replacement parts by quoting the original part numbers. This meant the styrene sheet was already cut to size - very convenient. Delivery was very fast and efficient and we were able to use the old construction sheets to re-assemble the door.

  • excellent service

    Posted by Michelle Watkin on 23rd Sep 2015

    I ordered some replacement panels for my ultimate greenhouse on Tuesday evening, they arrived Thursday. I bought my greenhouse about 4 years ago and unfortunately last year's strong winds damaged one of the side panels, the door panel I managed to break myself! Very pleased with replacements, easy to fit. My only complaint is the original instructions for fitting the window panel is so unclear. I had fitted it wrongly initially because of this and it took all day trying to rectify and its still not fitting right! Please make these instructions clearer and simpler to follow. Otherwise I fully recommend the Norfolk Ultimate greenhouses, excellent value and sturdy construction.

Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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